Contact us with Anima
You can contact a doctor, nurse or other healthcare professional online using a website called Anima. All appointment requests now need to be submitted through this service.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Non- Urgent Requests
If you contact us during core hours (08:00–18:30), your request will be reviewed the same day and actioned based on the information you provide. This may include booking an appointment, offering advice, signposting to another service, or requesting further details.
For urgent help, call your GP practice. If closed, visit NHS 111 online or call 111. In an emergency, call 999.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Anima service
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- To book an appointment with a Nurse give the surgery a call on 01827315355
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01827 315 355 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs